Content & Communications Marketing Specialist

Permanent employee, Full-time · Berlin HQ

About us
What we do?

Solvemate is a tech company from Berlin that is making customer support fast, painless, and cost-effective. Our platform lets companies train a chatbot to integrate on their site or in their app. End customers interact with it through a series of quick multiple choice questions. 

With Solvemate, requests are solved in just twenty seconds on average. Thanks to machine learning, the chatbot also gets smarter over time: By understanding common requests, it anticipates the correct response. Support requests are dealt with automatically, around the clock, and at scale—resulting in faster response times, happier customers, and much lower costs.

Why work with us?

First and foremost: The people. You are spending a lot of time with your peers.  You should deeply align with our culture deck and understand why it is important that we have made it that explicit. We are truly working in an atmosphere of transparency, candour and teamwork mixed with some curiosity - all committed to achieve our long-term big hairy audacious goal. 

In addition to working with great colleagues: You can shape the future of a product that makes both the service better for consumers and jobs better for service agents. Be part of our growth story. We’re onto something and would like to take you on the journey. 

For sure, we also offer competitive pay, flexible working hours, team lunches and team events, offsites, and all the other cool amenities of a young high-tech company. 

As our Content & Communications Specialist, you’ll power Solvemate’s growth with engaging and convincing content. You’ll work closely with our marketing lead, growth marketer, sales, CSM, and founding team, to create a clear strategy for how content will drive new sales opportunities, with new and existing clients. You’ll enjoy the freedom to experiment with different mediums and approaches, to figure out which content mix will drive the greatest value for our prospects and clients and, as a result, Solvemate. You will also focus on our event and social media strategies respectively.
Your qualifications
  • You are a cultural fit - (see )

  • Your English skills are on a Native-like level. German is a big plus

  • Your editorial craftsmanship would make Hemingway jealous

  • You are a passionate Video and Written Storyteller with past experience with customers and prospects alike to build powerful stories that connect industry solutions & products to human experiences

  • You are excited about AI & Machine learning and the tremendous benefits it can bring to customer service

  • You have 3+ years experience developing high-quality B2B content in the form of website landing pages, bylined articles, social media writing, sales enablement materials, ebooks, case studies, and the like

  • You have a strategic, metrics-driven mindset and a passion for the art and science of content marketing

  • You have a demonstrated record of successfully shipping high-quality projects with independence and confidence

Your job
  • Develop content for targeted campaigns and sales, growth and product marketing initiatives that’s as unique as Solvemate is as a product

  • Create content (short-form to long-form: case studies, landing pages, sales presentations, emails, ebooks, videos, webinars, podcasts, blog posts) to drive clear results across a variety of channels 

  • Generate content that’s crafted to meet the needs of the audience—from die-hard Solvemate users to curious customer service executives and innovation leaders—and that people will want to actually read

  • Work with cross-functional practitioners (marketing managers, product managers, sales, customer success, freelancers and partnerships) to create and optimize content for a great reader experience, generating qualified leads

  • Implement SEO strategies, while making sure editorial integrity takes priority

  • Plan our messaging & visual strategy for the events we’re attending

  • Take charge of our social media channels: you’re a digital native who thrives on social - from drafting engaging copy to inserting us into the relevant conversations

  • Manage externalised translation processes and in-house QA 

  • Be customer obsessed and anticipate what they want to know and how to best deliver the message to them

Hey potential solvemate,

we are looking forward to your application!

Just one last comment: Before you send your application, make sure to have read our culture deck.

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