Senior Account Executive (AE) - Nordics

Permanent employee, Full-time · Berlin HQ

About us
What we do?

Solvemate is a tech company from Berlin that is making customer support fast, painless, and cost-effective. Our platform lets companies train a chatbot to integrate on their site or in their app. End customers interact with it through a series of quick multiple choice questions. 

With Solvemate, requests are solved in just twenty seconds on average. Thanks to machine learning, the chatbot also gets smarter over time: By understanding common requests, it anticipates the correct response. Support requests are dealt with automatically, around the clock, and at scale—resulting in faster response times, happier customers, and much lower costs.


Why work with us?


First and foremost: The people. You are spending a lot of time with your peers.  You should deeply align with our culture deck and understand why it is important that we have made it that explicit. We are truly working in an atmosphere of transparency, candour and teamwork mixed with some curiosity - all committed to achieve our long-term big hairy audacious goal. 

In addition to working with great colleagues: You can shape the future of a product that makes both the service better for consumers and jobs better for service agents. Be part of our growth story. We’re onto something and would like to take you on the journey. 

For sure, we also offer competitive pay, flexible working hours, team lunches and team events, offsites, and all the other cool amenities of a young high-tech company. 


Intro

As a Senior Account Executive, you’ll drive Solvemate’s growth by leading our expansion into the Nordic region. You’ll own the end-to-end sales process from prospecting to signature and expansion. Challenge and improve our consultative sales process and work closely with our CSM team to drive customer education and satisfaction. The market for chatbots is still early. Be part of paving the path at Solvemate!

Your qualifications
  • You are a cultural fit - (see https://www.solvemate.com/culture)

  • Scandinavian mother tongue, with the ability to conduct business in both Norwegian, Danish, and Swedish 

  • Fluency in English. German is a big plus, but not a hard requirement 

  • Excellent oral and written communication and presentation skills

  • 4+ years of B2B SaaS sales experience - a minimum of 3 years in a closing role

  • You have an entrepreneurial mindset as you will drive iterations in our sales process and iterate the sales messaging

  • Can sell both virtually and in the field

  • Willingness to travel (up to 25%)

  • Hard working, precise and persistent as well as having a “go-getter” mentality

  • You possess a curious mind and love learning

  • You are passionate about startups and technology

  • Excitement about AI/Machine learning and the benefits in can bring to customer service organisations

Your job
  • Take full ownership for the Nordic region, with a focus on Scandinavia

  • Position, negotiate, and close new high-velocity deals (€25-60K ACV) and larger enterprise contracts (€100K+ ACV)

  • Work closely with our SDR for the Nordics to develop punchy outbound campaigns to drive new sales opportunities

  • Develop and manage new business relationships. Conduct research, identify key players and tailor your message accordingly

  • Shape and spearhead expansion opportunities with existing customers

  • Work closely with Customer Success and external partners to resolve customers’ challenges and identify growth opportunities

  • As our first AE in the Nordic market, you’ll help refine our sales model to shorten the sales cycle and increase the ACV

Hey potential solvemate,

we are looking forward to your application!

Just one last comment: Before you send your application, make sure to have read our culture deck.

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