Chief Marketing Officer (CMO) / VP Marketing

Permanent employee, Full-time · Berlin HQ or remote from Europe

About us
What we do?

Solvemate is a tech company from Berlin that is making customer support fast, painless, and cost-effective. Our platform lets companies train a chatbot to integrate on their site or in their app. End customers interact with it through a series of quick multiple choice questions. 

With Solvemate, requests are solved in just twenty seconds on average. Thanks to machine learning, the chatbot also gets smarter over time: By understanding common requests, it anticipates the correct response. Support requests are dealt with automatically, around the clock, and at scale—resulting in faster response times, happier customers, and much lower costs.


Why work with us?


First and foremost: The people. You are spending a lot of time with your peers.  You should deeply align with our culture deck and understand why it is important that we have made it that explicit. We are truly working in an atmosphere of transparency, candour and teamwork mixed with some curiosity - all committed to achieve our long-term big hairy audacious goal. 

In addition to working with great colleagues: You can shape the future of a product that makes both the service better for consumers and jobs better for service agents. Be part of our growth story. We’re onto something and would like to take you on the journey. 

For sure, we also offer competitive pay, flexible working hours, team lunches and team events, offsites, and all the other cool amenities of a young high-tech company. 


Intro
Solvemate is expanding its footprint and is looking for a CMO to take us to the next level. As our CMO you’ll be part of the executive leadership team together with the three founders and own marketing end-to-end, from strategy, brand and positioning to growth and performance marketing. This is a unique opportunity to scale up a high growth SaaS startup and bring Solvemate onto the international stage!
Your qualifications
  • You are a cultural fit - please read the culture deck on www.solvemate.com/culture 
  • You have owned a lead gen KPI in the past
  • Have been VP marketing or CMO during a similar phase of a SaaS company’s early scaling phase between 1m ARR and 10m ARR
  • Entrepreneurial mindset
  • Skilled in conceptual thinking, marketing strategy, content creation
  • An organised and effective project manager
  • A natural product marketer and communicator: You articulate value propositions concisely and clearly
  • Decisive character with an ability to effectively coordinate and execute projects
  • Excellent English, German is a plus
Your job
  • Own the Solvemate brand, messaging and positioning in the marketplace
  • Develop and execute the marketing strategy. We’re a small team, so if you’re used to coming up with the plan and then leaning back while the team executes, this probably isn’t for you 
  • Be the strategic storyteller of our company, finding the right angle to make our unique product and service stand out in a crowded market
  • Work with our content marketer to develop a cohesive content marketing strategy and with our performance marketer to promote it accordingly
  • Own lead generation from a-z - from setting the MQL goal to crushing it every quarter
  • Be the ultimate owner of all marketing processes and results
  • Actively follow and evaluate market trends and developments
  • Manage and coordinate relevant events to attend/sponsor/host
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Hey potential solvemate,

we are looking forward to your application!

Just one last comment: Before you send your application, make sure to have read our culture deck.

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