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Solutions Architect

Permanent employee, Full-time · Berlin HQ

About us
What we do?

Solvemate is a tech company from Berlin that is making customer support fast, painless, and cost-effective. Our platform lets companies train a virtual agent to integrate on their site or in their app.

Customers interact with it through a series of quick multiple choice questions. With Solvemate, requests are solved in just twelve seconds on average. Thanks to machine learning, the virtual agent also gets smarter over time: By understanding common requests, it anticipates the correct response.

Support request are dealt with automatically, around the clock, and at scale—resulting in faster response times, happier customers, and much lower costs.


Why work with us?


First and foremost: The people. You are spending a lot of time with your peers.  You should deeply align with our culture deck and understand why it is important that we have made it that explicit. We are truly working in an atmosphere of transparency, candour and teamwork mixed with some curiosity - all committed to achieve our long-term big hairy audacious goal. 

In addition to working with great colleagues: You can shape the future of a product that makes both the service better for consumers and jobs better for service agents. Be part of our growth story. We’re onto something and would like to take you on the journey. 

For sure, we also offer competitive pay, flexible working hours, team lunches and team events, offsites, and all the other cool amenities that a young high-tech company has to serve. 


Intro
Do you share a passion for technology and business? Do you want to help enterprises deliver superior customer service? As a Solvemate Solution Architect you will serve as trusted advisor throughout the pre- and post sales process, with an emphasis on tying business objectives to technology solutions. Helping business users, development teams, and C-level executives all understand how Solvemate will help them deliver the best customer experiences across every digital touchpoint. Join a small, fast growing team and make an impact across our organization. It’s an exciting time to join Solvemate!
Your qualifications
  • You are a cultural fit - please read solvemate.com/culture  

  • Excellent communication skills in English. German is a nice plus.

  • A natural communicator: You articulate your ideas concisely and clearly via phone and email, and can easily relate complicated concepts to non-technical people

  • You have world class presentation skills. You feel comfortable leading presentations and demos to large groups, both technical and non-technical

  • You can tie business problems to technical solutions and understand technology value propositions

  • You have development experience with scripting or programming language(s)

  • You have a demonstrated capacity to absorb new concepts and technologies quickly

  • You thrive in uncertain, high-pressure, and high-impact conditions

  • Excitement about AI/Machine learning and the benefits it can bring to customer service organisations

Your job
  • Serve as the technical lead and owner of technical customer strategy, across the sales funnel

  • Collaborate with Account Executives to uncover customer business goals, needs and pains - and how Solvemate will address them

  • Ongoing collaboration with our Customer Success team and customers to ensure continued success and expansion of customers

  • Lead the technical implementation and work with prospective customers to integrate Solvemate into their customer service flows, ensuring early customer success and a long-term business relationship

  • Design, build and maintain Solvemate demo systems, strategies and resources

  • Stay on top of industry news, technology products, platforms and partners to ensure you and the team provide and maintain a deep industry and ecosystem expertise

  • Collaborate closely with Product and Engineering teams to help influence product roadmap based on market/customer requirements

  • Provide technical responses to RFPs and RFIs

Hey potential solvemate,

we are looking forward to your application!

Just one last comment: Before you send your application, make sure to have read our culture deck.

Only if you feel intrigued, please fill the form below and hit send. We'll be in touch with you shortly.

We do not require a CV or cover letter - your business profile from above should be sufficient. But if you have any document(s) you want to share please upload below.
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