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Data Scientist

Permanent employee, Full-time · Berlin HQ

About us
What we do?

Solvemate is a tech company from Berlin that is making customer support fast, painless, and cost-effective. Our platform lets companies train a virtual agent to integrate on their site or in their app.

Customers interact with it through a series of quick multiple choice questions. With Solvemate, requests are solved in just twelve seconds on average. Thanks to machine learning, the virtual agent also gets smarter over time: By understanding common requests, it anticipates the correct response.

Support request are dealt with automatically, around the clock, and at scale—resulting in faster response times, happier customers, and much lower costs.


Why work with us?


First and foremost: The people. You are spending a lot of time with your peers.  You should deeply align with our culture deck and understand why it is important that we have made it that explicit. We are truly working in an atmosphere of transparency, candour and teamwork mixed with some curiosity - all committed to achieve our long-term big hairy audacious goal. 

In addition to working with great colleagues: You can shape the future of a product that makes both the service better for consumers and jobs better for service agents. Be part of our growth story. We’re onto something and would like to take you on the journey. 

For sure, we also offer competitive pay, flexible working hours, team lunches and team events, offsites, and all the other cool amenities that a young high-tech company has to serve. 


Intro

As a Data Scientist at Solvemate you will study user behaviour and training data to gather insights that will improve our prediction and training platform. You will be working closely with our machine learning team and support them in building algorithmic modules.

Your Job

  • Employ statistics to establish relationships

  • Define and monitor metrics and create data narratives

  • Model usage and user data and run experiments on it

  • Gather insights to improve algorithms of our prediction and training systems

  • Work closely with product and machine learning team

  • Shape vision and roadmap of our product

Your qualifications

Your Qualifications

  • Degree in science, computer science, statistics, mathematics or similar quantitative discipline

  • 4 years of work experience in a similar data science role

  • Coding skills in Python

  • Analytics experience with tools like Pandas, R, SQL, MongoDB, Jupyter Notebooks

  • Broad practical experience with algorithms

Hey potential solvemate,

we are looking forward to your application!

Just one last comment: Before you send your application, make sure to have read our culture deck.

Only if you feel intrigued, please fill the form below and hit send. We'll be in touch with you shortly.

We do not require a CV or cover letter - your business profile from above should be sufficient. But if you have any document(s) you want to share please upload below.
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